Our Privacy Collection Statement
Under the Australian Privacy Principles, we are required to make you aware of certain matters on collection of your information. This Policy incorporates our Privacy Collection Statement, as it addresses all of these matters:
- our identity and contact details;
- the facts and circumstances, and the purposes, of collection of personal information;
- the consequences for you if personal information is not collected;
- other entities, bodies or persons to which personal information is usually disclosed;
- information about access and correction of, and how you may complain about the way we handle, your personal information; and
- cross-border disclosures of personal information.
COLLECTING PERSONAL INFORMATION
We may collect the following information from you either from our website, online apps or platforms, or if you provide it to us in store:
- your name and contact details, such as address and phone number;
- some personal details such as date of birth and gender;
- the name of the domain from which you access the internet;
- the date and time you access our website;
- the internet address of the website from which you linked directly to our site; and
- other information that you may supply to us.
We also collect information about visitors to this website using cookies and other identification technologies (e.g. through code embedded in this website, or through code embedded in your browser’s local storage – see section on “cookies and other identification technologies” below).
We may also collect personal information from third parties or publicly available sources of information. All personal information that we collect, is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.
When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.
Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.
In seeking to give you the most worthwhile online experience possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. This information helps us better understand the products and services most helpful to you.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
If someone other than you provides us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
CONTACT US FORMS
When you complete a contact us form on our website, other application or platform, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form you are no longer anonymous to us.
COOKIES & OTHER IDENTIFICATION TECHNOLOGIES
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements.
Furthermore, and as is common practice, we may identify and compile information concerning your IP address (a number automatically assigned to your device by your internet service provider) which helps us to calculate site usage levels, diagnose technical problems and administer our websites and other applications or platforms.
USE & DISCLOSURE OF INFORMATION
We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post, telephone or electronic communication. You authorise us to use your address or other contact information that you provide to us for this purpose.
We may share your personal information between different departments of Accent, across different brands of Accent, with Accent group companies (including our parent company, subsidiaries and global affiliates) and with third parties such as (but not limited to) marketing agencies who assist us with our promotional, marketing and research activities. We may also give your information including your name, e-mail, telephone number or postal addresses to a fulfilment house, retailer or distributor of our products in order to carry out your requests.
We may share your personal information with companies or individuals that provide us with services. These services may include, among other things:
- Couriers (who delivered goods to you on our behalf);
- Payment or banking organizations who carry out credit, fraud and other security checks; and
- Outsourced service providers (e.g. marketing agencies)
- We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
We participate in interest-based (on-line behaviour) advertising. This means that a third party may use technology, such as a cookie on your browser or a web beacon, to identify you on our website so that they can provide advertising about products and services tailored to your interest. You may see advertising on our website or apps tailored to how you browse or shop, or you may see advertising for our or other Accent Group products on other websites or apps based on your browsing behaviour.
We may share non-personal information with other third parties that are not described above. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device.
We may use personal information about you for the primary purpose of providing you with our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication including SMS. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the goods and services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request for removal.
If you wish to withdraw your consent for us to send you marketing communications, you can do this as follows:
- to withdraw consent for marketing emails - by clicking on the ‘Unsubscribe’ or otherwise following the steps provided in the email;
- to withdraw consent for marketing SMS - by following the steps provided in the SMS; or
Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to five (5) business days for your withdrawal to be reflected in our systems. Please note you may still receive marketing communications during this period.
If you withdraw your consent to receive marketing communications through a specific communication mode (e.g. SMS) we may still contact you via other communication modes you have subscribed to (e.g. email).
ACCURACY OF YOUR INFORMATION
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us (see below) and we will take all reasonable steps to correct your personal information within a reasonable time.
THIRD PARTIES & YOUR INFORMATION
DISCLOSURE OF INFORMATION OVERSEAS
We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of processing. By providing your personal information you consent to this transfer.
STORAGE & SECURITY OF PERSONAL INFORMATION
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorised access, modification or disclosure.
If we no longer need your personal information, unless we are required under Australian or New Zealand law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with our document retention policy.
Information collected through employment applications
In processing applications for employment, we collect resumes, references, certificates of graduation and qualification and other personal information about candidates. We may also provide your application to a recruitment agency or contractor that may assist in reviewing applications we receive.
Letters and resumes sent to us as part of an application for an advertised position, or sent to ascertain whether any positions are available, will be used to match applicants with available opportunities. If we consider that your application may be suitable to our current requirements, we, or a party acting on our behalf, will notify you and may also contact persons nominated by you as referees and ask them questions in relation to you. If your application is not suitable for our current requirements, but we feel that there may be a position for you in the future, we may keep a record of your application and contact you again if a suitable position becomes available. Please advise us if you prefer that we do not retain your information for this purpose.
ACCESS, UPDATE OR CORRECT INFORMATION
Should you wish to access, update or correct personal information supplied to us, you may contact our Privacy Officer using one of the methods set out below under “How to contact us”.
There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you. You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impractical for us to communicate with you in that manner or if we are required or authorised under Australian or New Zealand law, or a court or tribunal order, to deal with individuals who have identified themselves.
HOW TO CONTACT US
You can contact us by sending an inquiry to:
Accent Group Limited
2/64 Balmain Street, Cremorne VIC 3121
via our website contact form available here https://luluandrose.com.au/index.php
COMPLAINTS AND FURTHER INFORMATION
Once the Privacy Officer receives a complaint they will commence an investigation with the relevant business unit. We may contact you to discuss your concerns and outline options about how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner, and will treat your complaints confidentially. We will contact you to inform you of the outcome of the investigation. If a breach is found, the Privacy Officer will work with our management so that the process can be rectified to prevent any further breaches from taking place.
If you are not satisfied with the outcome of your complaint or if you feel your privacy has been breached, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at either www.oaic.gov.au or by calling 1300 363 992.
What are your Terms & Conditions?
1.Acknowledgement and Acceptance
1.1. These Terms and Conditions ("T&Cs") govern your access and use of our website (located at www.luluandrose.com.au) and related services including the ordering, purchase and delivery of products from our website and subscriptions to our e-newsletter (collectively, our "Website").
1.2. In these T&Cs, "We", "Us", "Our", "Lulu&Rose" means Accent Lifestyle Pty Ltd trading as Accent Lifestyle Trend Imports (ABN 79636815284), including its successors, assignees, associates and related bodies corporate (defined in the Corporations Act 2001), unless otherwise stated.
1.3. Access and use of our Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein. You should read these thoroughly before using our Website.
1.4. By accessing or using our Website, you warrant and represent to us that you have read, understand and agree to be bound by these T&Cs and that:
(a) you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs; and
(b) you are not a competitor of Lulu&Rose and are not using our Website for reasons other than their intended purposes.
1.6. Lulu&Rose reserves the right to amend the T&Cs at any time and without notice to you. Lulu&Rose may change the T&Cs from time to time, and your continued use of the Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. You may access the most recent version of our T&Cs through the link provided on our Website.
2. Obligations and Permissions
2.1. You agree that you are responsible for your access to and use of our Website and for ensuring that any persons that may access the Website through your internet connection is aware and compliant with these T&Cs.
2.2. You represent and warrant to us that your use of our Website will comply with all applicable laws and regulations in the governing jurisdiction of these T&Cs and in your State/Country and overseas wherever you access our Website and otherwise where applicable and that you will not use our Website for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does or may violate the rights of others.
3.1. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered product depending on your monitor or screen, settings and computer equipment.
3.2. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our Website.
3.3. All orders are made subject to availability. Whilst we use our best efforts to ensure that products are available for delivery, there may be some circumstances where products are unavailable.
3.4. Where we cannot fulfil your order or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order or reject part of your order on this basis. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order and you may agree to proceed with your order on the basis of a delayed delivery date (or an alternative product).
3.5. We cannot provide rain-checks for products ordered online. In respect of any products we well, we reserve the right to limit the sale of products to reasonable or normal household quantities.
4. Pricing and Payment
4.1. Unless specified otherwise, prices displayed on our Website are shown in Australian dollars (AUD) and are inclusive of GST. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
4.2. Displayed pricing may not include delivery charges (if applicable). Please read our delivery information webpage for more information regarding delivery charges.
4.3. Prices of products, as well as delivery and any other charges displayed on our Website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.4. If your order is to be delivered outside Australia, then you are responsible for any export, import and other taxes or duties that might be applicable in order for you to receive your purchase.
5.1. Except in the instance of payment via AfterPay (when available), full payment for your purchase is required at the time of placing your order. Payment is charged/debited at the end of the complete check-out process.
5.2. We accept payment via Visa, Mastercard, American Express (AMEX), Diners Club, PayPal, AfterPay. You must comply with the applicable T&Cs of these providers. We reserve the right to vary our accepted payment methods at any time without notice.
5.3. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.
5.4. In-store Gift Cards are only redeemable in-store (not online), even if the Gift Card was purchased through our online store.
5.5. If you choose to make your payment by AfterPay, you understand and agree that we are not liable for any fees or additional costs charged to you by AfterPay and that such costs are your responsibility.
6. Orders and Pre-Orders
6.1. Any order placed by you in the manner described in this Website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified on this Website at the time you place your order.
6.2. Lulu&Rose reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.
6.3. Pre-orders are offered before a product is available to the general public, and/or through our store network. This allows customers to pre purchase high-demand items before they sell out.
6.4. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page. However, we cannot guarantee delivery dates for pre-orders as we often haven't received the full stock allocation from the manufacturer. In the case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.
7. Cancellations and Refunds
7.1. Once your order has been placed you cannot cancel the order. Please note that we are unable to cancel an order or stop an order from being dispatched at your request.
7.2. Please read the Returns & Exchanges Policy contained within this Website for refund details. Our Returns & Exchanges Policy outlines the circumstances in which a refund will be available to you.
8.1. Please read the Delivery Information contained within this Website.
8.2. Delivery times are estimates only, and Lulu&Rose will not be liable for any failure to observe these delivery times. For orders to be delivered within Australia, if your order is not delivered within 2 weeks of the estimated delivery date you may cancel your order and obtain a full refund.
9. Risk and Title
9.1. Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
10.Correction of Errors
10.1. While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.
11. Fraud Protection
11.1. Lulu&Rose carries out activity to prevent fraudulent orders and payments. A representative from Lulu&Rose may contact you as part of this protection process. In order to verify the legitimacy of an order and payment we may ask you certain questions or request copies of your identification.
11.2. If Lulu&Rose determines, in its discretion, that an order is potentially fraudulent, we may suspend your order and will not dispatch any products until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed Lulu&Rose retains the right to cancel any order on the basis of an order being fraudulent or potentially fraudulent.
11.3. If you believe you have been a victim of a fraud
Please contact our Fraud Protection Officer by emailing us at firstname.lastname@example.org Please ensure in your email subject includes “ATTN: Fraud Protection Officer” so we can prioritise and escalate your email appropriately.
11.4. While Lulu&Rose endeavours to prevent fraudulent orders and payments, we hold no liability for any loss you may suffer, including costs or delay, due to any suspicion of fraud or actual fraud.
12. E-Newsletter Sign-Up
13.1. From time to time, Lulu&Rose may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
PROMOTIONAL VOUCHERS AND COUPON CODES
13.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.
13.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". Please see the Clause 5.4 of these T&Cs for the relevant Gift Card T&Cs. This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”
13.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group (eg. Students).
13.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Lulu&Rose through the use of a Promotional Voucher or Coupon Code.
13.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.
13.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase eGift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (eg. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.
13.8 If you do not wish to receive emails, please use the unsubscribe link at the bottom of all emails.
13.9 Welcome Offer
20% off your first order
Sign up to our Newsletter online to be sent the offer code. Valid on first online order only and for 7 days from issue.
Valid on full price items only, excludes sale items and gift vouchers. Cannot be used in conjunction with any other offer or voucher code. The discount can only be used once per customer + incurs no minimum spend. Discount cannot be retrospectively applied to previous orders.
13.9.2 30% off Full Price
Ts & Cs: 30% off Full Price starts 6pm Monday 17th May, ends Midnight Thursday 20th May 2021. Excludes Sale items and gift cards. Discount applied at checkout. Not available in conjunction with any other offer or promotion. Discount cannot be retrospectively applied to previous orders.
14. Intellectual Property
14.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content (“Our Content”), contained on or in our Website are owned by, or licensed to Lulu&Rose, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
14.2. Except as permitted under relevant intellectual property laws, no part of our Website or Our Content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Lulu&Rose.
14.3. Lulu&Rose grants you a limited, revocable, non-exclusive right to create a hyperlink to www.luluandrose.com.au or share our content via social media for the purpose of promoting Lulu&Rose or our products and services, provided that that authorship is attributed to us and the link or content does not attempt to mislead, defame or provide false information about Lulu&Rose or suggest any form of association, approval or endorsement by Lulu&Rose where none exists, or portray Lulu&Rose in a negative, derogatory, offensive, harassing, illegal or otherwise inappropriate manner. Lulu&Rose may revoke this licence at any time without notice.
14.4. This clause survives termination of these T&Cs.
15. Third-Party Content
15.1. Our Website may, from time to time, contain links to and from websites which are owned or operated by other parties, or contain embedded content hosted and controlled by third party providers. Our links to and embedded content of third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third party websites, nor do we accept any responsibility for any loss or damage to you that may arise from your use of these third party websites.
16. User Content and Your Content
16.1. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
16.2. You own any User Content that you Publish on the Lulu&Rose Website (“Your Content”). Other users own any User Content they publish to the Lulu&Rose Website. Lulu&Rose reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
16.3. Your Content must not include:
(a) content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
(b) content that reveals private information, such as yours or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
(c) content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
(d) content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.
16.4. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.
16.5. You are not entitled to any payment or compensation from Lulu&Rose for our use of Your Content, or any User Content.
16.6. You can request removal of any User Content you Publish at any time by emailing us at email@example.com Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
16.7. You can report violations of the third-party and user content terms by emailing us at firstname.lastname@example.org Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
18. Unauthorised Access and Malicious Content
18.1. Lulu&Rose does not represent that any information (including any file) obtained from or through the Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
18.2. To the maximum extent permitted by law, Lulu&Rose will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability. To the extent that any liability may be imposed on Lulu&Rose, it shall be limited to the cost of re-supplying that information.
18.3. You must not attempt to, or actually, gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You agree that you will not cause harm to our Website or Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, Services or other users.
19. Limitation of Liability
19.1. To the maximum extent permitted by law, Lulu&Rose will not be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information, comments or opinions contained on or obtained through our Website.
19.2. To the maximum extent permitted by law, Lulu&Rose excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through our Website including if for any reason our Website is unavailable at any time or for any period.
19.3. Lulu&Rose will in no way be liable for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the Website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Lulu&Rose has been advised of the possibility of such damages.
19.4. You understand that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Website, that you will be responsible for those consequences.
19.5. Where any legislation implies in the T&Cs any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the T&C’s, however, the liability of Lulu&Rose for any breach of such term, condition or warranty shall be limited, at the option of Lulu&Rose to any one or more of the following:
(a) If the breach relates to goods:
(i) the replacement of the goods or supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired;
(b) If the breach to relates to services:
(i) the supplying of the services again; or
(ii) The payment of the cost of having the services supplied again.
19.6 This clause survives termination of these T&Cs.
20. Disclaimer of Warranty
20.1. Lulu&Rose provides this Website in good faith on an “as is” basis and use of any content of the Website is at your own risk. While we aim to update our Website regularly, neither Lulu&Rose, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website. We reserve the right to restrict access to parts of our Website or the entire Website, change or withdraw any products, information or content featured on this Website without notice.
20.2. To the extent permitted by law, including non-excludable statutory obligations, none neither Lulu&Rose, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website. To the extent permitted by law, Lulu&Rose expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.
20.3. This clause survives termination of these T&Cs.
21. Release and Indemnity
21.1. You agree to release and indemnify and hold Lulu&Rose and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of the Website, or a party acting on your behalf or arising out of your breach of these T&Cs, or your violation of any law or the rights of a third party.
21.2. This clause survives termination of these T&Cs
22.1. Waiver: Any failure or delay by Lulu&Rose in exercising a power or right (either wholly or partially) in relation to these T&Cs does not operate as a waiver or prevent Lulu&Rose from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these T&Cs.
22.2. Force majeure: If we are unable to perform in whole or in part, any obligation under these T&Cs as a result of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Lulu&Rose will not be held liable for any delay or failure in performance of any part of our services to you.
22.3. Assignment: You must not assign any rights and obligations under these T&Cs whether in whole or in part without our prior written consent.
22.4. Severability: If any part of these T&Cs is determined by a court of competent jurisdiction, to be invalid or unenforceable, that part shall be severed from the T&Cs. Such invalidity does not affect the validity of the remaining provisions of these T&Cs. This clause survives termination of these T&Cs.
22.5. Termination: Lulu&Rose may terminate these T&Cs in our absolute discretion, at any time and without notice to you.
22.6. Relationship: These T&Cs do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Lulu&Rose and you or any other party unless expressly stated otherwise.
22.8. Jurisdiction: These T&Cs are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these T&Cs.
23. Tag and WIN Competition Conditions of Entry
Accent Lifestyle Pty Ltd trading as Lulu & Rose (ABN 79 636 815 284), Level 21, 59 Goulburn Street Haymarket NSW 2000. Phone: (02) 8353 5385
Open only to Australian residents aged 16 years or over who have subscribed to Instagram except directors, officers, management and employees (and the immediate families of directors, officers, management and employees) of the Promoter, or of the agencies or companies or participating store(s) associated with this competition.
Entrants under 18 years old must have parental/guardian approval to enter this competition. The parent/guardian of the entrant must read and consent to these Conditions of Entry. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the minor entering this competition.
See competition post for details.
See competition post for details.
See competition post for details.
The first valid entry that complies with the Entry Method randomly drawn from all valid entries received during the Competition Period will win the prize.
The winner is encouraged to share the prize with their friend who was tagged in the competition. However, the Promoter accepts no responsibility for any disputes arising between a winner and any tagged friend.
See competition post for details.
The total prize pool is valued at AUD$5,000 (GST inclusive).
Winner Notification and Publication
The winner will be notified in writing (direct Instagram message) within two days of the draw and their Instagram handle may be published on the Promoter’s Instagram page or by Instagram stories, or a combination of both.
Prize Claim Date and Time
Prizes must be claimed within 2 months of the draw date.
Unclaimed Prize Draw Details
2 months after the Draw at the same time and location as the original draw.
Unclaimed Prize Draw Winner Notification
Any winner in the Unclaimed Prize Draw will be notified in writing (direct Instagram message) within two days of the Unclaimed Prize Draw and their name and State/Territory of residence may be published on the Promoter’s Instagram page.
Information regarding prizes and how to enter forms part of these conditions. By entering, entrants accept these conditions.
The competition will be conducted during the Competition Period.
Entries must be received during the Competition Period. Entries are deemed to be received at the time they are received by the Promoter’s database and not at the time of submission by the entrant. The Promoter has no control over communications networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. Entrants who enter using multiple email addresses, social media accounts or aliases may be disqualified. Consumers are responsible for their own costs associated with accessing the Internet. Automatically generated entries may be disqualified.
The Promoter is not liable for late, lost, incomplete, misdirected, incorrectly submitted, delayed or illegible entries, correspondence or claims for prizes due to error, omission, tampering, theft, destruction or otherwise.
The draw will be conducted at the time, on the date and at the location as stated in the Draw Details.
The prize is as stated in the Prize Details.
If any winner is aged under the age of 18 years at the closing date of the competition, the prize will be awarded to the winner’s parent or guardian on the winner’s behalf. As a condition of accepting or participating in any prize on behalf of a winner, the winner’s parent or guardian accepts these conditions.
The winner will be notified in accordance with the Winner Notification and Publication. By entering this competition, each entrant requests that his or her full address not be published.
The winner must, at the Promoter’s request, participate in all promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name, image any relevant video footage of them and comments relating to the prize in any future promotional marketing and publicity (including worldwide media) for an unlimited period.
The Promoter may require the winner to provide proof of identity, proof of age and proof of residency. Identification considered suitable for verification is at the Promoter’s discretion. The winner will be responsible for providing accurate delivery address details to receive delivery of the prize (including liaising with any third party delivery company if required).
If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and a new winner of that prize will be determined by drawing a further valid entry in accordance with paragraph 5.
The Promoter may, in its sole discretion, disqualify all entries from, and prohibit further participation in this competition by, any person (including without limitation the winner) who tampers with or benefits from any tampering with the entry process or with the operation of the competition or acts in violation of these conditions, acts in a disruptive manner or acts with the intent or effect of annoying, abusing, threatening or harassing any other person or behaves in a manner which may diminish the good name or reputation of the Promoter or any of its related bodies corporate or the agencies or companies associated with this competition, is contrary to law or is otherwise inappropriate.
If this competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to the instructions of any regulatory authority, to modify, suspend, terminate or cancel the competition, as appropriate
The Promoter’s decision is final and no correspondence will be entered into.
The prize is not transferable or exchangeable and cannot be redeemed for cash. Where the prize comprises, in part or in whole, gift cards, any ancillary costs associated with redeeming a gift card/voucher are not included. Any unused balance of a gift card/voucher will not be awarded as cash. Redemption of a gift card/voucher is subject to any terms and conditions of the issuer including those specified on the gift card/voucher. If the prize is unavailable for any reason, the Promoter may substitute for that prize another item of equal or higher value as determined by the Promoter, subject to the approval of the NSW gaming authority if required.
If the prize has not been accepted or claimed in accordance with the Prize Claim Date and Time, the relevant winner’s entry will be deemed invalid and the Promoter will conduct such further draws in accordance with the Unclaimed Prize Draw Details as are necessary to distribute the prize, subject to any requirements of the NSW gaming authority. Any winner(s) in this draw will be notified as stated in the Unclaimed Prize Draw Winner Notification and Publication. Subject to the unclaimed prize draw, if for any reason a winner does not take or claim a prize (or an element of a prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law). Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
Without limiting the previous paragraph, the Promoter and its associated agencies and companies will not be liable for any damage, loss or delay in transit to the prize. The prize will be delivered in Australia only.
The Promoter may communicate or advertise this competition using Facebook. However, the competition is in no way sponsored, endorsed or administered by, or associated with, Facebook. Entrants are providing their information to the Promoter and not to Facebook. Each entrant completely releases Facebook from any and all liability.
This competition is in no way sponsored, endorsed or administered by, or associated with Instagram. Entrants understand that they are providing their information to the Promoter and not to Instagram. The information an entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this competition must be directed to the Promoter and not to Instagram.
If for any reason any aspect of this competition is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the competition, or invalidate any affected entries, subject to the approval of the relevant gaming authorities if required.
The Promoter is not liable for any tax implications arising from prize winnings. Independent financial advice should be sought. Where this competition involves, for GST purposes, supplies being made for non-monetary consideration, entrants will follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
The Promoter may communicate or advertise this competition using Instagram.
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