My Account

1.Acknowledgement and Acceptance

1.1. These Terms and Conditions ("T&Cs") govern your access and use of our website (located at www.luluandrose.com.au) and related services including the ordering, purchase and delivery of products from our website and subscriptions to our e-newsletter (collectively, our "Website").

1.2. In these T&Cs, "We", "Us", "Our", "Lulu&Rose" means Accent Lifestyle Pty Ltd trading as Accent Lifestyle Trend Imports (ABN 79636815284), including its successors, assignees, associates and related bodies corporate (defined in the Corporations Act 2001), unless otherwise stated.

1.3. Access and use of our Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein. You should read these thoroughly before using our Website.

1.4. By accessing or using our Website, you warrant and represent to us that you have read, understand and agree to be bound by these T&Cs and that: 

(a) you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs; and 
(b) you are not a competitor of Lulu&Rose and are not using our Website for reasons other than their intended purposes.

1.5. These T&Cs are to be read in conjunction with our Privacy Policy, and any additional T&Cs expressly referred to by us, where relevant.

1.6. Lulu&Rose reserves the right to amend the T&Cs at any time and without notice to you. Lulu&Rose may change the T&Cs from time to time, and your continued use of the Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. You may access the most recent version of our T&Cs through the link provided on our Website.

2. Obligations and Permissions

2.1. You agree that you are responsible for your access to and use of our Website and for ensuring that any persons that may access the Website through your internet connection is aware and compliant with these T&Cs.

2.2. You represent and warrant to us that your use of our Website will comply with all applicable laws and regulations in the governing jurisdiction of these T&Cs and in your State/Country and overseas wherever you access our Website and otherwise where applicable and that you will not use our Website for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does or may violate the rights of others.

2.3. By using our Website, you agree to allow Lulu&Rose to send you emails regarding Lulu&Rose, our Website and our online and physical store, including any information regarding or relating to our products, in accordance with our Privacy Policy.

3. Products

PRODUCT IMAGES

3.1. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered product depending on your monitor or screen, settings and computer equipment.

3.2. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our Website.

3.3. All orders are made subject to availability. Whilst we use our best efforts to ensure that products are available for delivery, there may be some circumstances where products are unavailable.

3.4. Where we cannot fulfil your order or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order or reject part of your order on this basis. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order and you may agree to proceed with your order on the basis of a delayed delivery date (or an alternative product).

3.5. We cannot provide rain-checks for products ordered online. In respect of any products we well, we reserve the right to limit the sale of products to reasonable or normal household quantities.

4. Pricing and Payment

PRICES

4.1. Unless specified otherwise, prices displayed on our Website are shown in Australian dollars (AUD) and are inclusive of GST. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.

4.2. Displayed pricing may not include delivery charges (if applicable). Please read our delivery information webpage for more information regarding delivery charges.

4.3. Prices of products, as well as delivery and any other charges displayed on our Website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.

4.4. If your order is to be delivered outside Australia, then you are responsible for any export, import and other taxes or duties that might be applicable in order for you to receive your purchase.

5. Payment

5.1. Except in the instance of payment via AfterPay (when available), full payment for your purchase is required at the time of placing your order. Payment is charged/debited at the end of the complete check-out process.

5.2. We accept payment via Visa, Mastercard, American Express (AMEX), Diners Club, PayPal, AfterPay. You must comply with the applicable T&Cs of these providers. We reserve the right to vary our accepted payment methods at any time without notice.

5.3. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.

5.4. In-store Gift Cards are only redeemable in-store (not online), even if the Gift Card was purchased through our online store.

5.5. If you choose to make your payment by AfterPay, you understand and agree that we are not liable for any fees or additional costs charged to you by AfterPay and that such costs are your responsibility.

6. Orders and Pre-Orders

ORDERS

6.1. Any order placed by you in the manner described in this Website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified on this Website at the time you place your order.

6.2. Lulu&Rose reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.

PRE-ORDERS

6.3. Pre-orders are offered before a product is available to the general public, and/or through our store network. This allows customers to pre purchase high-demand items before they sell out.

6.4. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page. However, we cannot guarantee delivery dates for pre-orders as we often haven't received the full stock allocation from the manufacturer. In the case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.

7. Cancellations and Refunds

7.1. Once your order has been placed you cannot cancel the order. Please note that we are unable to cancel an order or stop an order from being dispatched at your request.

7.2. Please read the Returns & Exchanges Policy contained within this Website for refund details. Our Returns & Exchanges Policy outlines the circumstances in which a refund will be available to you.

8. Delivery

8.1. Please read the Delivery Information contained within this Website.

8.2. Delivery times are estimates only, and Lulu&Rose will not be liable for any failure to observe these delivery times. For orders to be delivered within Australia, if your order is not delivered within 2 weeks of the estimated delivery date you may cancel your order and obtain a full refund.

9. Risk and Title

9.1. Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.

10.Correction of Errors

10.1. While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.

11. Fraud Protection

11.1. Lulu&Rose carries out activity to prevent fraudulent orders and payments. A representative from Lulu&Rose may contact you as part of this protection process. In order to verify the legitimacy of an order and payment we may ask you certain questions or request copies of your identification.

11.2. If Lulu&Rose  determines, in its discretion, that an order is potentially fraudulent, we may suspend your order and will not dispatch any products until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed Lulu&Rose retains the right to cancel any order on the basis of an order being fraudulent or potentially fraudulent.

11.3. If you believe you have been a victim of a fraud

Please contact our Fraud Protection Officer by emailing us at luluandrose@trendimports.com.au Please ensure in your email subject includes “ATTN: Fraud Protection Officer” so we can prioritise and escalate your email appropriately.

11.4. While Lulu&Rose endeavours to prevent fraudulent orders and payments, we hold no liability for any loss you may suffer, including costs or delay, due to any suspicion of fraud or actual fraud.

12. E-Newsletter Sign-Up

12.1. Subscribing to the Lulu&Rose e-newsletter is not compulsory, and you can un-subscribe at any time either by clicking unsubscribe on the newsletter or by emailing us in accordance with our Privacy Policy. We always handle your data in accordance with our Privacy Policy.

13. Promotions

13.1. From time to time, Lulu&Rose may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.

PROMOTIONAL VOUCHERS AND COUPON CODES

13.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.

13.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". Please see the Clause 5.4 of these T&Cs for the relevant Gift Card T&Cs. This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”

13.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group (eg. Students).

13.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Lulu&Rose through the use of a Promotional Voucher or Coupon Code.

13.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.

13.7. Promotional Voucher and Coupon Code Exclusions: 
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase eGift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (eg. Event Tickets). 
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.

13.8 If you do not wish to receive emails, please use the unsubscribe link at the bottom of all emails.  

13.9 Welcome Offer

20% off your first order

Sign up to our Newsletter online to be sent the offer code. Valid on first online order only and for 7 days from issue.

Valid on full price items only, excludes sale items and gift vouchers.  Cannot be used in conjunction with any other offer or voucher code. The discount can only be used once per customer + incurs no minimum spend. Discount cannot be retrospectively applied to previous orders.

13.9.2 30% off Full Price

Ts & Cs: 30% off Full Price starts 6pm Monday 17^th May, ends Midnight Thursday 20th May 2021. Excludes Sale items and gift cards. Discount applied at checkout. Not available in conjunction with any other offer or promotion. Discount cannot be retrospectively applied to previous orders.

14. Intellectual Property

14.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content (“Our Content”), contained on or in our Website are owned by, or licensed to Lulu&Rose, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

14.2. Except as permitted under relevant intellectual property laws, no part of our Website or Our Content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Lulu&Rose.

14.3. Lulu&Rose grants you a limited, revocable, non-exclusive right to create a hyperlink to www.luluandrose.com.au or share our content via social media for the purpose of promoting Lulu&Rose or our products and services, provided that that authorship is attributed to us and the link or content does not attempt to mislead, defame or provide false information about Lulu&Rose or suggest any form of association, approval or endorsement by Lulu&Rose where none exists, or portray Lulu&Rose in a negative, derogatory, offensive, harassing, illegal or otherwise inappropriate manner. Lulu&Rose may revoke this licence at any time without notice.

14.4. This clause survives termination of these T&Cs.

15. Third-Party Content

15.1. Our Website may, from time to time, contain links to and from websites which are owned or operated by other parties, or contain embedded content hosted and controlled by third party providers. Our links to and embedded content of third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third party websites, nor do we accept any responsibility for any loss or damage to you that may arise from your use of these third party websites.

16. User Content and Your Content

16.1. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.

16.2. You own any User Content that you Publish on the Lulu&Rose Website (“Your Content”). Other users own any User Content they publish to the Lulu&Rose Website. Lulu&Rose reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.

16.3. Your Content must not include: 
(a) content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements) 
(b) content that reveals private information, such as yours or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses. 
(c) content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others. 
(d) content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.

16.4. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.

16.5. You are not entitled to any payment or compensation from Lulu&Rose for our use of Your Content, or any User Content.

16.6. You can request removal of any User Content you Publish at any time by emailing us at luluandrosecustomercare@trendimports.com.au Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.

16.7. You can report violations of the third-party and user content terms by emailing us at luluandrosecustomercare@trendimports.com.au Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.

18. Unauthorised Access and Malicious Content

18.1. Lulu&Rose does not represent that any information (including any file) obtained from or through the Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

18.2. To the maximum extent permitted by law, Lulu&Rose will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability. To the extent that any liability may be imposed on Lulu&Rose, it shall be limited to the cost of re-supplying that information.

18.3. You must not attempt to, or actually, gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You agree that you will not cause harm to our Website or Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, Services or other users.

19. Limitation of Liability

19.1. To the maximum extent permitted by law, Lulu&Rose will not be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information, comments or opinions contained on or obtained through our Website.

19.2. To the maximum extent permitted by law, Lulu&Rose excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through our Website including if for any reason our Website is unavailable at any time or for any period.

19.3. Lulu&Rose will in no way be liable for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the Website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Lulu&Rose has been advised of the possibility of such damages.

19.4. You understand that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Website, that you will be responsible for those consequences.

19.5. Where any legislation implies in the T&Cs any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the T&C’s, however, the liability of Lulu&Rose for any breach of such term, condition or warranty shall be limited, at the option of Lulu&Rose to any one or more of the following: 

(a) If the breach relates to goods: 
(i) the replacement of the goods or supply of equivalent goods; 
(ii) the repair of such goods; 
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or 
(iv) the payment of the cost of having the goods repaired; 

(b) If the breach to relates to services: 
(i) the supplying of the services again; or 
(ii) The payment of the cost of having the services supplied again.

19.6 This clause survives termination of these T&Cs.

20. Disclaimer of Warranty

20.1. Lulu&Rose provides this Website in good faith on an “as is” basis and use of any content of the Website is at your own risk. While we aim to update our Website regularly, neither Lulu&Rose, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website. We reserve the right to restrict access to parts of our Website or the entire Website, change or withdraw any products, information or content featured on this Website without notice.

20.2. To the extent permitted by law, including non-excludable statutory obligations, none neither Lulu&Rose, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website. To the extent permitted by law, Lulu&Rose expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.

20.3. This clause survives termination of these T&Cs.

21. Release and Indemnity

21.1. You agree to release and indemnify and hold Lulu&Rose and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of the Website, or a party acting on your behalf or arising out of your breach of these T&Cs, or your violation of any law or the rights of a third party.

21.2. This clause survives termination of these T&Cs

22. General

22.1. Waiver: Any failure or delay by Lulu&Rose in exercising a power or right (either wholly or partially) in relation to these T&Cs does not operate as a waiver or prevent Lulu&Rose from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these T&Cs.

22.2. Force majeure: If we are unable to perform in whole or in part, any obligation under these T&Cs as a result of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Lulu&Rose will not be held liable for any delay or failure in performance of any part of our services to you.

22.3. Assignment: You must not assign any rights and obligations under these T&Cs whether in whole or in part without our prior written consent.

22.4. Severability: If any part of these T&Cs is determined by a court of competent jurisdiction, to be invalid or unenforceable, that part shall be severed from the T&Cs. Such invalidity does not affect the validity of the remaining provisions of these T&Cs. This clause survives termination of these T&Cs.

22.5. Termination: Lulu&Rose may terminate these T&Cs in our absolute discretion, at any time and without notice to you.

22.6. Relationship: These T&Cs do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Lulu&Rose and you or any other party unless expressly stated otherwise.

22.7. Entire agreement: These T&Cs and our Privacy Policy (incorporated by these T&Cs), and any additional Lulu&Rose terms you have agreed to, make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these T&Cs and any additional T&Cs, the additional T&Cs will prevail. This clause survives termination of these T&Cs.

22.8. Jurisdiction: These T&Cs are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these T&Cs.

 23. Tag and WIN Competition Conditions of Entry

1. Information regarding prizes and how to enter forms part of these conditions.  By entering, entrants accept these conditions.

2. The competition will be conducted during the Competition Period.

3.  Entries must be received during the Competition Period.  Entries are deemed to be received at the time they are received by the Promoter’s database and not at the time of submission by the entrant. The Promoter has no control over communications networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise.  The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.  Entrants who enter using multiple email addresses, social media accounts or aliases may be disqualified.  Consumers are responsible for their own costs associated with accessing the Internet. Automatically generated entries may be disqualified.

4. The Promoter is not liable for late, lost, incomplete, misdirected, incorrectly submitted, delayed or illegible entries, correspondence or claims for prizes due to error, omission, tampering, theft, destruction or otherwise.

5. The draw will be conducted at the time, on the date and at the location as stated in the Draw Details.

6. The prize is as stated in the Prize Details.

7. If any winner is aged under the age of 18 years at the closing date of the competition, the prize will be awarded to the winner’s parent or guardian on the winner’s behalf. As a condition of accepting or participating in any prize on behalf of a winner, the winner’s parent or guardian accepts these conditions.

8. The winner will be notified in accordance with the Winner Notification and Publication.  By entering this competition, each entrant requests that his or her full address not be published.

9. The winner must, at the Promoter’s request, participate in all promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name, image any relevant video footage of them and comments relating to the prize in any future promotional marketing and publicity (including worldwide media) for an unlimited period.

10. The Promoter may require the winner to provide proof of identity, proof of age and proof of residency.  Identification considered suitable for verification is at the Promoter’s discretion. The winner will be responsible for providing accurate delivery address details to receive delivery of the prize (including liaising with any third party delivery company if required).

11.        If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and a new winner of that prize will be determined by drawing a further valid entry in accordance with paragraph 5.

12. The Promoter may, in its sole discretion, disqualify all entries from, and prohibit further participation in this competition by, any person (including without limitation the winner) who tampers with or benefits from any tampering with the entry process or with the operation of the competition or acts in violation of these conditions, acts in a disruptive manner or acts with the intent or effect of annoying, abusing, threatening or harassing any other person or behaves in a manner which may diminish the good name or reputation of the Promoter or any of its related bodies corporate or the agencies or companies associated with this competition, is contrary to law or is otherwise inappropriate. 

13. If this competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to the instructions of any regulatory authority, to modify, suspend, terminate or cancel the competition, as appropriate

14.        The Promoter’s decision is final and no correspondence will be entered into.

15.        The prize is not transferable or exchangeable and cannot be redeemed for cash. Where the prize comprises, in part or in whole, gift cards, any ancillary costs associated with redeeming a gift card/voucher are not included. Any unused balance of a gift card/voucher will not be awarded as cash. Redemption of a gift card/voucher is subject to any terms and conditions of the issuer including those specified on the gift card/voucher. If the prize is unavailable for any reason, the Promoter may substitute for that prize another item of equal or higher value as determined by the Promoter, subject to the approval of the NSW gaming authority if required.

16. If the prize has not been accepted or claimed in accordance with the Prize Claim Date and Time, the relevant winner’s entry will be deemed invalid and the Promoter will conduct such further draws in accordance with the Unclaimed Prize Draw Details as are necessary to distribute the prize, subject to any requirements of the NSW gaming authority.  Any winner(s) in this draw will be notified as stated in the Unclaimed Prize Draw Winner Notification and Publication. Subject to the unclaimed prize draw, if for any reason a winner does not take or claim a prize (or an element of a prize) by the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited.

17. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).  Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

18. Without limiting the previous paragraph, the Promoter and its associated agencies and companies will not be liable for any damage, loss or delay in transit to the prize. The prize will be delivered in Australia only.

19. The Promoter may communicate or advertise this competition using Facebook.  However, the competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.  Entrants are providing their information to the Promoter and not to Facebook.  Each entrant completely releases Facebook from any and all liability.

20. This competition is in no way sponsored, endorsed or administered by, or associated with Instagram. Entrants understand that they are providing their information to the Promoter and not to Instagram. The information an entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this competition must be directed to the Promoter and not to Instagram.

21. If for any reason any aspect of this competition is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the competition, or invalidate any affected entries, subject to the approval of the relevant  gaming authorities if required.

22. The Promoter is not liable for any tax implications arising from prize winnings.  Independent financial advice should be sought.  Where this competition involves, for GST purposes, supplies being made for non-monetary consideration, entrants will follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

23. The Promoter may communicate or advertise this competition using Instagram. 

24. The information entrants provide will be used by the Promoter for the purpose of conducting this competition. The Promoter discloses entrants’ personal information to its related companies, contractors and agents to assist in conducting this competition, storing data or communicating with entrants. Those disclosures may be made to organisations in locations such as the United Kingdom. By entering this competition and providing the Promoter with your information you agree that you will be opted in to receive regular marketing communications (including notifications of new products and offers) from Lulu And Rose. You can unsubscribe at any time by following the instructions contained in the promotional emails. We may also use your personal information for market research activities. For full details on how Lulu And Rose uses your information, how you can access or correct personal information we hold about you, how you can make a privacy complaint and how we will deal with a privacy complaint view our Privacy Policy here: https://luluandrose.com.au/pages/privacy-policy

We're sorry to hear this. As a first step, double-check that you have an account with us.

If you receive emails from us, that means you are subscribed to our database and you do not have an account with us.

If you have created an account with us, that means you are an account holder. It's important to note that these are different and not the same.

Next steps:

1. As a first step in trying to fix this issue, we suggest double (and triple) checking your details. The password is the one you set up when opening your account.
2. If you're still having difficulty, we suggest clearing your cookies or using another browser. 
3. Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.

Want to browse through your past purchases? You'll find them all stored in your account.

Log into your account and click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact our Customer Care team if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better. Let us know:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using.
• what you've done to try to resolve it so far.

Need to update your details?

1. Log into your customer account and click into 'My Account'
2. Select 'View Addresses' and update your account information as required

Need to reset your password?

1. Click 'Account' at the top right of the homepage and select 'Forgot password?'
2. You will be prompted to enter your email address
3. You will then receive an email with instructions on how to reset the password to your account
4. Alternatively, log into your customer account and select 'Edit Password' on your account dashboard

You can unsubscribe from our mailing list at any time by clicking the 'unsubscribe' link at the bottom of any email from us.

Alternatively, get in touch with our Customer Experience team below and we can action this for you. 

Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time. 

By selecting the heart next to the "Add to Bag" button, you’ll add the product to your list.

To view the items you've added to the list, select the heart in the top right-hand corner. 

Top tip: Create or sign in to your account when adding to your list so your added items will be available for you each time you visit the website.