Delivery Issue
-
Why was my delivery returned to sender?
If your order is undeliverable, you will be refunded via your original payment method.
It is important that orders are delivered with care and arrive in good condition, where that is not possible the order will be returned to us, and a refund is issued.
A parcel could be returned to us in instances such as:
DELIVERY ADDRESS
Where a delivery address is incomplete, the address is unlocatable, or there is an external factor preventing delivery.SAFE PLACE TO LEAVE
Where Authority to Leave has been selected, but a safe place to leave the parcel could not be identified.PARCEL CONDITION
READ MORE
Where the parcel has become damaged during transit. -
Why haven't I received my tracking number?
If you haven't yet received a tracking number, it just means we're working on processing your order.
You'll receive an automated notification with your tracking number once your order has been dispatched.
We also recommend checking your spam/junk inbox as it can sometimes land in there.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.
READ MORE -
What to do if I've received the wrong order or my item/s has arrived damaged?
We're so sorry it's arrived in this condition!
Reach out to our Customer Experience team below ASAP, and we'll gladly assist!
READ MORE