Shipping Query

Shipping is free for orders over $100 and $10 for orders under $100. This will automatically be applied at the check out. Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may be longer. 

You can track your order through StarTrack by entering your tracking number, here.

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.

If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

• If you have an account: Login to your account and select 'My Orders'. Select your order, click 'Shipments' and then 'Track this shipment'. 
  
  
• If you checked out as a guest: Enter your tracking number received via email into the StarTrack website here for delivery updates. 

Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.

Just placed an order? All orders are shipped using StarTrack Express delivery. 

Standard delivery times can take 1 - 4 business days unless located in regional areas which can take 2 - 7 business days. 

During major sales and events please allow 3 - 7 business days for orders to be dispatched. This does not include shipping time. 

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• Your order is still processing in our systems
• A small typo in the email address entered at the checkout
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Customer Care team below and we'll locate and resend your order confirmation.