Shipping Query

Shipping is free for orders over $100 and $10 for orders under $100. This will automatically be applied at the check out. Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may be longer. 

You will receive regular delivery updates and can track your order via the courier website.

TRACKING NUMBER
If you haven't received a tracking number, it would indicate our Team are still busy packing your order.

You'll receive an email with your tracking number once your order has been packed, we recommend checking your spam and junk folders for this.

Tracking numbers are also available by logging in to your online Account, under My Orders.

Rest assured, if you checked out as a guest you can retrospectively create an account with the email address used, and your purchase history will be visible to you there.

TRACKING YOUR ORDER 
Once your order has been collected from us, you'll receive an email from our courier with a tracking link, and regular email updates.

You can also input your tracking number on the StarTrack website, to view the status of your order at any time.

Just placed an order? All orders are shipped using StarTrack Express delivery. 

Standard delivery times can take 1 - 4 business days unless located in regional areas which can take 2 - 7 business days. 

During major sales and events please allow 3 - 7 business days for orders to be dispatched. This does not include shipping time. 

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• Your order is still processing in our systems
• A small typo in the email address entered at the checkout
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Customer Care team below and we'll locate and resend your order confirmation.