Returns & Exchanges
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How do I return my online order?
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Please view our Return Policy before submitting a return.
Mail your order back to the below address for a refund, note we don’t offer exchanges or credit notes currently.If you require another size or style, please place a new order via the website.No return slip is required.Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.Return Address: G & S Logistics C/o Trend ImportsATTN: Returns DepartmentUnit 1, 96-112 Gow StreetPadstow NSW 2211Order Number#NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.Please allow approximately 14 business days for processing from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.You will receive an email notification when your return has been processed (be sure to check your spam folder). -
Can I exchange my items?
Orders returned online are issued with a full refund only.
Our return instructions will guide you through the process.
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How do I package my return?
If you're returning an item via post, please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
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Do I need to pay for returns postage?
You are responsible for any costs associated with returning your order.
You can check out our Returns Policy for more information.
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Can I return a sale item?
You are most welcome to return a sale item, as long as it meets our return conditions.
Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid.
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How will I receive my refund?
You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
PayPal (online return only)
We will initiate your refund, and PayPal will be in touch once they have finalised your refund.
Afterpay
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
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I believe my item is faulty?
We’re sorry to hear that your item may have a manufacturing fault.
Please contact our Customer Care team ASAP, and we will gladly assist!
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